Operating integrated logistics services in a fragmented regulatory environment: What is the cost?

Estimated at US$36 billion and employing over four million people, the Indian health care sector is one of the largest service sectors in the economy today. With a compound annual growth rate (CAGR) of 15 per cent, the Indian health care sector is expected to reach US$280 billion by 2020. A 2003 report titled India’s New Opportunity: 2020, prepared jointly by the All India Management Association, Boston Consulting Group and the Confederation of Indian Industries, predicts that over 40 million new jobs and US$200 billion increased revenues are expected to be generated by the Indian services sector by 2020, and the health care sector will play an important role in generating these jobs and revenues (AIMA/BCG 2003). Hence, this sector is predicted to grow rapidly and is seen to have considerable potential due to the growing demand for health care services in India. The reasons are many, including rising incomes, a growing propensity to spend on health care, an emergence of lifestyle-related diseases, and demographics.